Field Resource Specialist, Level 2 (Boston Area)

Requires 2-4 years of technical service or related experience. Associate's degree in electrical, mechanical, applied science or equivalent.  Understanding of surgery equipment or procedures/experience with medical instruments is a plus.

No relocation available - Must live within the Greater Boston, MA area.

Since 1977 Mizuho OSI has been enhancing patient outcomes as the industry leader in the design and manufacture of Specialty Orthopedic Surgical tables and patient positioning devices. Mizuho engineers, working with leading Orthopedic Surgeons, continuously develop new surgical techniques to drive the market. Our company has a strong market share, is financially stable; and performed well and beyond expectations in 2012.

SCOPE:

The Field Resource Specialist is primarily responsible for technical support, repairing and servicing Mizuho OSI products (orthopedic equipment) in the field throughout the Greater Boston Area.

The Field Resource Specialist provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.  Checks out and approves operational quality of system equipment, instructs customers in the operation and maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects.  Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support representatives, or Engineers.

ESSENTIAL JOB FUNCTIONS:

• Understand, support and follow the Corporate Vision, Mission & Values Statements.
• Support company goals and objectives.
• Understand, follow and support Mizuho OSI's internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).
• Troubleshoot, service, and repair surgical tables and related equipment at hospital customer site. Conduct preventive maintenance while servicing equipment and machinery.
• Support and promote company programs, contract sales, and initiatives as directed.
• Create and deliver accurate quotes based on company guidelines and procedures. Clearly complete service forms for hospital through company established systems.
• Operate table system to demonstrate equipment and to analyze malfunctions.
• Instruct and direct workers at customer sites in servicing and repairing equipment.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. Routine and frequent travel requires driving and sitting in a car for long periods of time. Walking or standing within the hospital or office area is routinely required; bending, kneeling and lifting may be required for the repair or diagnostics of capital equipment and for customer interface within the surgical environment.

The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl to set up or in-service a table. The employee must regularly lift and/or move up to 50 pounds, frequently push or move up to 150 pounds. Specific vision abilities required by this job include close and far vision, color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job duties are performed in a hospital setting requiring adherence to the hospitals gowning and sterility protocols, and using mechanical parts and specialty hand tools. The noise level in the work environment is usually low to moderate.

Some job duties are performed in a home-office environment using standard office equipment such as a computer, photocopier, and telephone. The noise level in the work environment is usually low to moderate.

MINIMUM QUALIFICATIONS - The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to read blueprints, schematics, manuals, and other specifications.
• Proficiency using Syclo interface with SAP CRM.
• Good verbal and written communication and customer service skills.
• Ability to travel extensively about 25 - 40%.
• Ability to lift up to 50 lbs.
• Ability to push/pull up to 150 lbs.

SPECIFIC REQUIREMENTS: LEVEL 2

Knowledge Level: Applies job skills and company policies and procedures to complete a variety of tasks.

Job Complexity: Works on assignments that are extremely complex in nature. Independent action is critical and uses a high degree of initiative, which is required in resolving problems and developing recommendations.

Supervision: Acts independently on customer site. Relies occasionally on technical support team for guidance. May provide guidance to or train other personnel.

Education / Experience: Requires 2-4 years of technical service or related experience. Associate's degree in electrical, mechanical, applied science or equivalent. Understanding of surgery equipment or procedures/experience with medical instruments is a plus.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS / VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact Ron Katz, PHR at (510) 429-1500 x202.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact Ron Katz, PHR at (510) 429-1500 x202.

MIZUHO OSI IS AN EQUAL OPPORTUNITY EMPLOYER

We are proud to be an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.